Doug Conick has served as President and Chief Executive Officer of DUCA Financial Services Credit Union since November 2016. During his tenure, he has led DUCA’s evolution as a high-touch, high trust, high tech financial institution focused on sustainable performance, disciplined risk management, and meaningful impact for Members and Communities.

Doug is a seasoned financial services executive with senior leadership experience across banking, wealth management, insurance, and capital markets in Canada and internationally. His career has been defined by the design and launch of first of kind financial products, distribution models, and platforms that improve how capital, risk, and advice are delivered.

At DUCA, Doug conceived and championed the creation of the DUCA Impact Lab, a separate charitable organization designed to research, pilot, and launch new approaches to banking and finance for positive social impact. He has also overseen the introduction of specialized lending solutions at DUCA, expanding access to credit through more sophisticated balance-sheet design.

Under Doug’s leadership, DUCA has pursued a deliberate enterprise strategy to extend its capabilities and diversify its revenue base. This has included targeted acquisitions to broaden DUCA’s reach and expertise, as well as the development and scaling of specialized businesses such as foreign exchange services and banknote wholesaling. These businesses are designed to serve a wider range of Member and Customer needs while strengthening DUCA’s long term financial resilience through diversified, fee based revenue streams.

Prior to joining DUCA, Doug served as President and CEO of Manulife Bank & Trust, where he led the development of a mobile first banking distribution model in partnership with independent financial planners. Earlier roles at Manulife included Head of Canadian Investment Products, where he led the launch of IncomePlus, Canada’s first guaranteed minimum withdrawal benefit product, and Chief Financial Officer of Manulife’s Japan Division, providing deep experience in global markets, regulation, and capital management.

Doug is a Chartered Professional Accountant and Chartered Accountant (CPA, CA) and brings a strong combination of strategic, financial, and governance expertise to DUCA’s leadership.

Pippa transitioned into her role as Chief Marketing and Member Solutions Officer at DUCA in March of 2021, joining the Executive Leadership Team (ELT). In this position, she orchestrates DUCA's strategic marketing endeavors, from shaping the brand identity to planning and executing marketing and communications campaigns and managing events. Her purview extends to the DUCA Impact Lab, where she contributes to piloting innovative fair banking solutions.

Before joining DUCA, Pippa established a distinguished record of driving results and nurturing innovation at GainShare Performance Marketing (formerly Northern Lights Direct), where she ascended to the position of Chief Digital Officer and Partner. Over 14 years, she navigated a trajectory of leadership roles, culminating in the launch and stewardship of the agency’s digital performance marketing division across Toronto and Chicago. Pippa's dynamic leadership was instrumental in driving revenue growth, ensuring operational excellence, and fostering unwavering client satisfaction while managing a diverse portfolio of over 40 clients.

Aron Rogers, DUCA's Chief Technology Officer, brings extensive experience and a strong commitment to innovation. Since 2018, he has progressed through various IT and Operations roles, now leading DUCA's IT strategy to deliver high-tech, high-touch financial services. Aron's deep passion for technology drives his leadership of a skilled team managing DUCA's applications, infrastructure, and cybersecurity. He also oversees the Project Management Office, ensuring efficient project execution. Previously, Aron excelled in technology roles across finance, insurance, and telecom, championing digital transformation initiatives. A proud graduate of the University of Waterloo's Systems Design Engineering program, Aron's dedication to excellence is evident in his work. Outside of DUCA, he enjoys quality time near High Park in Toronto with his family and dogs. Aron's leadership propels DUCA's technological evolution, driving continued success and innovation. 

As DUCA’s Chief Commercial Banking Officer, Mo is responsible for driving DUCA’s growth for the Commercial Banking, Business Banking, Cash Management and Commercial Leasing divisions, as well as developing DUCA’s strategic direction in this sector. In addition, Mo oversees the Commercial Portfolio’s overall credit risk process throughout the life span of all Commercial deals.

Prior to arriving at DUCA in 2018 and taking on oversight of DUCA’s Commercial Banking Team, throughout his 35 years of experience in Commercial and Business Banking, Mo worked for both Canadian and International Banks as well as other Ontario Credit Unions.

Mo is a graduate of Mohawk College’s Finance Program and the University of Toronto’s Executive MBA Program. He has served on several not-for-profit Committees including being a member on the Mohawk College Alumni and Sons of Italy Boards. Mo is a car enthusiast, an avid DIYer and baseball fanatic and currently resides in Hamilton.

Jonathan has over 35 years of experience in the financial services industry working for DUCA, CIBC, President’s Choice Financial, Canadian Tire Financial Services as well as Equifax. As an executive, he has led large risk management, credit, collections, product and operations functions through significant positive and negative economic cycles. In addition, he has consulted in the areas of risk management, credit, collections and operations for businesses in the financial technology, telecommunication, insurance, retail and finance industries. Jonathan has designed, developed and launched credit bureau scoring models as well as fraud detection models for the Canadian marketplace.

Jonathan has also been active within the industry over the years as a member of the Board of Directors for Credit Canada Debt Solutions, Credit Counselling Canada, Credit Institute of Canada (Hamilton Chapter) as well as a prior member of the Consumer Credit Specialist Committee for the Canadian Bankers Association.

Yan joined the DUCA team in September 2020 as Chief Financial Officer after a 20-plus year career in the financial services sector. In her role as CFO, Yan is responsible for stewardship over DUCA’s financial resources as well as setting and achieving DUCA’s strategic and financial goals.

Prior to arriving at DUCA, Yan held progressively senior finance roles at TD Bank and Home Capital Group, after obtaining her CPA designation with PricewaterhouseCoopers earlier in her career. Yan is also a CFA charter holder.

In her spare time, Yan enjoys travelling to experience new culture and cuisine as well as spending time outdoors with her family. Yan is passionate about promoting diversity and inclusiveness and has served as a Board Member and Officer at a number of not-for-profit organizations.

Early on in her career, practicing occupational therapy helped Karey fulfill her passion of helping people overcome challenges and achieve their goals. She later channeled that passion into several senior leadership roles in operations, risk management and human resources.

Since 2017, she has led DUCA’s People & Culture team, responsible for developing and leading our human resources strategy and key programs that support the achievement of DUCA’s business strategies and goals. Guided by our Purpose and Values, Karey drives the delivery of DUCA’s employee experience, through building and maintaining an organizational culture that harnesses positive energy for our purpose of helping people Do More, Be More, and Achieve More. Through these efforts, DUCA aims to attract and retain the talent necessary to deliver an exceptional Member experience. As part of her role, Karey is also accountable for leading the people side of change pertaining to wide-scale strategic initiatives, positively impacting the speed of adoption and the realization of business results.

Outside of work, Karey enjoys adventure travel and spending time with her extended family.

Michael Creasor, Treasurer, is one of DUCA’s longest serving employees, having joined the DUCA team in 1985.  As Treasurer, Michael is accountable for all treasury functions at our Credit Union including managing the Balance Sheet, investing excess funds, and using a number of different methods to provide balanced funding to support DUCA’s loan and asset portfolios. 

In addition, Michael works on building alternative channels for both loans and deposits to help DUCA achieve growth targets and reach new potential Members. He is passionate in executing DUCA’s purpose in serving Members and, with his team, rallies around DUCA’s mission to help Members Do More, Be More, and Achieve More.

Michael is a graduate of York University and a CPA, CGA.

Since August 2011, Afzal’s priorities at DUCA have centered on the execution of independent and objective testing of controls. In order for DUCA to address the possible existence of deficiencies that could prevent DUCA from achieving its goals, Afzal oversees investigations and reporting intended to reveal areas that may require strengthening. As DUCA continues to grow and evolve, Afzal proactively supports this business transformation by ensuring adequate controls are tested as new business processes develop. Currently Afzal holds the following designations: CPA, CISA, CDPSE.

In his spare time, Afzal organizes and coaches a Ball Hockey League for children under the age of 16. He is equally passionate about supporting and watching both the Toronto Raptors and the Toronto Maple Leafs.

Tom joined DUCA via its acquisition of Continental Currency Exchange, where he serves as CEO. Continental is Canada’s largest retail FX bureau with nineteen branches across Ontario and a growing suite of online products and services. 

Prior to Continental, Tom held progressively senior roles in the financial services sector, including Sun Life Financial and TD Bank Group. He has acted as a strategic advisor to Capital Allocators internationally, and he writes regularly on the intersection of risk and the marketplace.

Tom lives in Toronto with his wife and three children. He spends most of his free time at their gymnastics competitions, hockey tournaments, and soccer festivals. Occasionally, he wakes up early and sneaks out of the house with the dog to fish.

Michelle is Chair of the Board at DUCA and a director since 2018. She also serves on the 2026 Central 1 Nominations and Elections Committee and on the board of PurePharm Inc. She is a past President of the non-profit Holland House Canada (formerly CNBPA).

In 2012, Michelle founded Method Law Professional Corporation, an intellectual property agency and litigation firm. She represents and advises multinational, international, and domestic companies and their lawyers on patent, trademark, industrial design, and copyright law services as well as providing pro bono IP services to charities such as Big Brothers Big Sisters of Canada and BOOST.

She is a lawyer, patent and trademark agent with a JD, MSc and BSc from the University of Toronto, and ICD.D from the Institute of Corporate Directors.

Michelle lives and works in Toronto. She enjoys watching her three sons (ranging from 6’7” to 6’10”) play volleyball and her Malinois/Shepherd dog play fetch.

Tom Vandeloo is a trusted advisor to business executives across Canada. Now retired, Tom was a Partner at PricewaterhouseCoopers and KPMG where he worked with more than one hundred companies in nearly every sector of the Canadian economy. He has over thirty years of consulting experience in business integration & separation, cost optimization, business performance improvement, procurement & strategic sourcing, and supply chain services.

In addition to his role on DUCA’s Board, Tom also works as a Volunteer Consultant with Management Advisory Services, providing pro bono consulting services to non-profit organizations in the GTA.

Tom holds an ICD.D designation from the Institute of Corporate Directors and a B.Math in Computer Science from the University of Waterloo.

Janet Cloud is an accomplished board director and senior technology & operations executive. As CIO/COO, she transformed global companies by inspiring high-performance teams implementing digital innovation in banking, securities, consulting, B2B relationship management, market research, and digital products. Well versed in corporate governance, Janet has served 15+ years on government, corporate, healthcare and education boards, including as Board and Committee Chair.  She currently serves as a Governor on the University of Toronto Governing Council and joined DUCA’s board in 2022. This combination of director and “hand’s on” experience enables Janet to contribute high value at the board table.

Janet achieved an ICD.D from Rotman (UofT) and the Institute of Corporate Directors, and a BSc and MBA from McGill University.  She is a Certified Management Consultant (CMC)—currently providing pro bono management consulting to non-profit organizations. She earned a 2017 Board Diversity50 Award from the Canadian Board Diversity Council. She was recognized for her dedication to the community in 2014 by the Government of Ontario for 10 Years of Volunteer Service and was also awarded United for Literacy’s Companion Award.

As opportunities expand to use technology for more value to members, so do technology risks:  cyber security, digital strategy risk, and IT spend. Her deep experience in information technology and digital transformation is a critical skill set for DUCA’s future. With her proven ability to steward digital risk management at the board level, Janet’s wide range of competencies, experience and attributes closely match what DUCA expects from a director to fulfill the DUCA vision and comprehensively support our governance model.

Carlo is a corporate director and senior executive with over 30 years’ experience in large companies in regulated industries as well as entrepreneurial start-ups. He is a Chartered Professional Accountant (CPA, CA) and has earned the Institute of Corporate Directors designation, ICD.D, through the Rotman School of Management.

Carlo has served on the DUCA Board of Directors since 2020 where he is currently Chair of the Human Resources and Compensation Committee and Vice-Chair of the Audit Committee. Carlo also serves on the board of the not-for-profit Columbus Centre of Toronto, the Finance Committee of Villa Charities Inc. and is an advisor to Five Points Ventures.

Carlo has previously served as the senior executive in charge of strategy, mergers and acquisitions and project development and as the Chief Risk Officer at a large Ontario-based company operating in a heavily regulated industry. Through these experiences he brings to the DUCA Board expertise in strategy development, collaboration, financial oversight and risk management.

Carlo strongly believes in DUCA’s philosophy of putting people before profits and that providing an exceptional, personalized Member experience will help them Do More, Be More and Achieve More.

Anita Stefan is recently retired from RBC Capital Markets. Her interest in serving on the Board comes from a shared vision to support DUCA Members in achieving their financial goals and in serving the community in which we live. She has 35+ years of experience in the financial services industry as well as Board experience and is committed to building a culture of sustainability, collaboration, and accountability.

Prior to retiring from RBC, Ms. Stefan was the Managing Director and Global Head of Business services where she led a global team which included Capital Markets IT, Quantitative Services, Business Management, Client Strategy and Analytics and Trade Desk Supervision for Global Markets. Previous roles at RBC included Head of U.S. Commercial Mortgage Securitization, Head of Term Funding and Securitization, Corporate Treasury and Chief Dealer, and was responsible for the trading and execution of RBC’s hedging, discretionary trading and investment portfolios. She also served as Chairman of the Board for DevXchange, a charity focused on International Development projects around the world.

Anita has completed the ICD Rotman Corporate Directors Education Program and was granted the ICD.D designation from the Institute of Corporate Directors. She has a Bachelor of Science degree from the University of Western Ontario.

Bruce is an experienced business leader with 30 years of experience in financial services. He has an ICD.D designation from the Rotman School of Management and a deep understanding of best practices in lending and credit risk, liquidity risk, enterprise risk management, compliance and regulatory risk, and strategic planning.

Bruce’s experience includes having headed the Enterprise Risk Management function at one of Canada’s leading banks as well as leading a supervisory team at Canada’s banking supervisory, the Office of the Superintendent of Financial Institutions. Most recently, he was employed at one of Canada’s largest credit unions based in British Columbia where he served as Chief Risk Officer, Interim Chief Executive Officer, and Chief Enterprise Solutions Officer responsible for Operations, Marketing, and Product Management.

Having spent the last 5 years of his career within the Credit Union system, Bruce has a strong understanding of the challenges and opportunities facing both DUCA and the Credit Union system as a whole and looks forward to utilizing this experience to contribute to the continued success of DUCA.

Bruce believes in DUCA’s vision and values, and the importance of its Purpose. He recognizes the key role that the Board plays in ensuring that DUCA’s strategy and culture work together to improve the financial well-being of its Members and to make DUCA a great place to work for its employees.

Steve Dobronyi is an independent Corporate Director and business leader with 40 years of experience in insurance and financial services. He is a retired Chief Executive Officer and finance professional with expertise in governance, strategy, people and finance.

Steve has served on the Board of Directors of DUCA since 2019 and is currently Vice-Chair of the Board and the Chair of the Governance Committee.  Outside of DUCA, he also serves on the Board of Directors of Accerta, Securian Canada and Endeavour Consulting.

Steve has an ICD.D designation from the Rotman School of Management. He’s an Associate of the Canadian Institute of Actuaries and a graduate of Western University.

Lee Bennett is a DUCA Member and seasoned independent director with over 30 years of leadership in banking, wealth management and fintech. She brings more than a decade of board experience across public, private and not-for-profit organizations, with expertise in enterprise risk, strategy, compensation and financial oversight.

Lee serves on the boards of Serenia Life Financial, Intouch Insight Ltd. and is Board Chair of March of Dimes Canada. At DUCA, she is a member of the Audit, HR & Compensation and Nomination Committees, and also serves on the Independent Review Committee for Investors Group.

As a former senior executive at CIBC and TD Bank, Lee led two large brokerage firms delivering sustained growth, advancing long-term strategic plans and implementing complex digital and technology transformations. She holds a BA from Western University, the ICD.D from the Rotman School of Management and an ESG designation from Competent Boards. She is committed to advancing DUCA’s mission of putting Members first and strengthening financial well-being in the communities it serves.

Jennifer Fang is a corporate director and investment professional with 30 years of cross-border investment and management experience at multinational corporations in New York and Toronto. Ms. Fang advises public and private companies, institutional investors, and family offices as one of few seasoned business executives with deep insights, experiences and networks in both the Asia Pacific and Western markets. She has in-depth experience and knowledge of corporate finance & strategy; mergers & acquisitions; private equity/venture capital; capital markets and corporate governance.

Ms. Fang is a Faculty Advisory Board member at the UBC Sauder School of Business, serves on the boards of Ontario Securities Commission, Alectra Inc., DUCA Financial Services Credit Union Ltd. and Pro-Demnity Insurance Co.; previously held board positions for a TSX–listed mining company, and is a past board director at Providence Healthcare Foundation (part of Unity Health Toronto now), York Region Police Services Board and OAPSB. She holds an MBA in Finance from UBC, is a CFA charter-holder, maintains the ICD.D designation, and completed the ESG Investing certification at the CFA Institute and the Diversity and Inclusion program at Cornell University.

Paula led PwC’s Financial Services Consulting Group, one of PwC’s key industry sectors. She has over 30 years of experience, working with Canada’s largest Banks, Insurers, Asset Managers and Credit Unions.

She is a specialist in Governance, Risk and Compliance and has advised FS Boards and C Suite Executives on business and regulatory change, risk and compliance governance and design.

She has been a trusted advisor to numerous organizations on digital transformations advising on how to increase operational excellence through the deployment of new operating models, technology, data and analytics, process and people optimization.

She is a Board Member with Save the Children Canada and Chairs the Finance, Audit and Investment Committee and is member of the Executive Committee.